Interpreter, Audio or Visual Assistance

Interpreter Services

Language is not a barrier to learning more about AgeWell New York or to receiving our managed long term care services. We have bilingual staff and providers, and written materials are available in several languages. Oral interpretation services are made available free of charge. Simply let us know your language requirements and we will meet your needs.

AgeWell New York is dedicated to ensuring that our members are part of the care planning process. To that end, your Care Manager will ensure that if you speak a language other than English, materials you receive are translated into the language you understand.

AgeWell New York offers written information in the most prevalent languages of our members (English, Spanish, Russian, Korean and Chinese.) Our Care Team members speak a variety of languages, but if you speak a language that our staff does not know, we can access an oral interpretation service (ATT Language Line) to ensure we can communicate with you and that your questions are answered. Oral interpretation of written materials is available to all members in different languages. An audio version of our Member Handbook is also available upon request.

For additional information regarding interpreter services, please call Member Services at 1-866-586-8044 (1-800-662-1220 TTY/TDD).

For Members Who Are Visually Impaired

For members who are visually impaired, large print handbooks are available upon request. An audio version of our Member Handbook is also available upon request.

For Members Who Are Hearing Impaired

Members who are hearing impaired should call the TTY/TDD line at 1-800-662-1220. The operator will facilitate calls between our hearing-impaired members and our Member Services specialists.