Member Services

AgeWell New York knows that Members Matter!

AgeWell New York’s helpful and knowledgeable Member Services Department is dedicated to answering your questions and assisting you with any problems or concerns you may have. From enrollment to benefits to billing, we are here to make your AgeWell New York membership enjoyable and efficient.

If you ever have a question, comment or issue about your coverage, don’t hesitate to contact Member Services.

Member Services Toll-Free Phone

  • 1-866-586-8044
  • TTY users should call 1-800-662-1220

Contact Hours: Hours are 7 days a week from 8:00 am to 8:00 pm. Note: From April 1 to September 30, we may use alternate technologies on Weekends and Federal holidays.

Mailing Address

AgeWell New York – Member Services
1991 Marcus Avenue, Suite M201
Lake Success, NY 11042

Prescription Drug Member Service

1-844-782-7670, 24 hours a day, 7 days a week

Care Management

For questions about getting a care manager or questions about your care call: 1-866-586-8044

This information is available for free in other languages. Please contact our Member Services number at 1-866-586-8044 for additional information. (TTY users should call 1-800-662-1220). Contact Hours: Hours are 7 days a week from 8:00 am to 8:00 pm. Note: From April 1 to September 30, we may use alternate technologies on Weekends and Federal holidays.

Mail-Order Prescriptions

Representatives are available 8 a.m. to 8 p.m., 7 days a week.
EnvisionPharmacies: Learning about AgeWell New York’s mail-order pharmacy or even placing an order is as easy as calling the toll-free number, below.
Phone: 1-866-909-5170, 8 a.m. to 10 p.m. Monday–Friday, 8:30 a.m. to 4:30 p.m. on Saturday.
Website: www.Envisionpharmacies.com

Web Services

If there is information you would like to see on AgeWell New York’s website, contact Web Services and let us know. Email: info@agewellnewyork.com

Coverage Decisions for Part D Prescription Drugs

Call 1-844-782-7670. Calls to this number are free. Contact Hours: Hours are 7 days a week from 8:00 am to 8:00 pm. Note: From April 1 to September 30, we may use alternate technologies on Weekends and Federal holidays..

TTY 1-800-662-1220. This number requires special telephone equipment and is only for people who have difficulties with hearing or speaking. Calls to this number are free. Contact Hours: Hours are 7 days a week from 8:00 am to 8:00 pm. Note: From April 1 to September 30, we may use alternate technologies on Weekends and Federal holidays.

WRITE
EnvisionPharmacies

Attn: Coverage Determinations
2181 East Aurora Road Suite 201
Twinsburg, OH 44087
Website – www.Envisionpharmacies.com

Appeals for Part D Prescription Drugs – Contact Information

Call 1-866-586-8044. Calls to this number are free. Contact Hours: Hours are 7 days a week from 8:00 am to 8:00 pm. Note: From April 1 to September 30, we may use alternate technologies on Weekends and Federal holidays.

TTY 1-800-662-1220. This number requires special telephone equipment and is only for people who have difficulties with hearing or speaking. Calls to this number are free. Contact Hours: Hours are 7 days a week from 8:00 am to 8:00 pm. Note: From April 1 to September 30, we may use alternate technologies on Weekends and Federal holidays.

WRITE
AgeWell New York

Attn: Member Services
1991 Marcus Ave, Suite M201
Lake Success, NY 11042
Website – http://www.agewellnewyork.com

Complaints About Part D Prescription Drugs

Call 1-866-586-8044. Calls to this number are free. Contact Hours: Hours are 7 days a week from 8:00 am to 8:00 pm. Note: From April 1 to September 30, we may use alternate technologies on Weekends and Federal holidays.

TTY 1-800-662-1220. This number requires special telephone equipment and is only for people who have difficulties with hearing or speaking. Calls to this number are free. Contact Hours: Hours are 7 days a week from 8:00 am to 8:00 pm. Note: From April 1 to September 30, we may use alternate technologies on Weekends and Federal holidays.

WRITE
AgeWell New York

Attn: Member Services
1991 Marcus Ave, Suite M201
Lake Success, NY 11042
Website – http://www.agewellnewyork.com