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AgeWell New York’s Member Services team is always here to answer your calls and assist you with your questions or concerns. Our team of Care Managers, nurses and social workers are always available to talk about your health and health care coverage.

866-586-8044 | TTY/TDD 800-662-1220

MLTC Grievances and Appeals

Grievance Appeal:

  • Members can file a grievance appeal when they are not satisfied or disagree with the organization’s initial grievance resolution letter. The grievance appeal must come in writing and once received the Appeals & Grievances Department will collect all the evidence and documentation used in the initial grievance plus use additional information for a more thorough investigation. Please be advised, that members have 60 business days from the date of the initial resolution letter to file a grievance appeal and will receive a response within 30 business days.

MLTC Grievance Time Frame:

  • All MLTC members have the right to file a grievance at any time. Once a grievance has been filed the Appeals & Grievances Department has 45 days to investigate a standard grievance and 3 days upon receipt of information but no later than 7 days for an expedited grievance. It is our priority to investigate all matters thoroughly and provide our members with a timely and accurate response.