PlanWell Navigator Services

As a member of AgeWell New York LiveWell, you will have access to a Care Navigator to help you access the health care benefits and coverage under your plan.

The navigator is like having a concierge who is assigned to assist you with special requests, including:

  • Answering specific questions about your benefits
  • Helping you select doctors, hospitals and other services in network
  • Identifying when you may need a preauthorization for services
  • Discussing access to preventive and wellness services
  • Finding out more about the SilverSneakers program at a fitness center near you or receiving a home-based fitness kit

Contact Navigator Services
Monday–Friday 8:30 am–5:00 pm