PlanWell Navigator Services
As a member of AgeWell New York LiveWell, you will have access to a Care Navigator to help you access the health care benefits and coverage under your plan.
The navigator is like having a concierge who is assigned to assist you with special requests, including:
- Answering specific questions about your benefits
- Helping you select doctors, hospitals and other services in network
- Identifying when you may need a preauthorization for services
- Discussing access to preventive and wellness services
- Finding out more about the SilverSneakers program at a fitness center near you or receiving a home-based fitness kit